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Terms of service

Last updated: 3rd April 2025

Welcome to Club Portobello. We’re so glad you’re here. These Terms of Service outline the rules for using our website and shopping with us. By accessing or using www.clubportobello.com, you agree to be bound by these Terms. Please read them carefully.

 

1. Overview

This website is operated by Club Portobello. Throughout the site, the terms “we”, “us”, and “our” refer to Club Portobello. By using our site or placing an order, you agree to these Terms of Service and to comply with them.
 If you do not agree with any part of these terms, you should not use this website.

 

2. Products & Orders

We aim to provide accurate descriptions and images of our products, but colours and sizing may vary slightly depending on your screen and device. All products are subject to availability and we reserve the right to limit quantities or discontinue items at any time.

By placing an order, you confirm that:

  • All information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

  • You understand that your order constitutes an offer to purchase.

Once your order is placed, you’ll receive an email confirmation. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or product availability.

 

3. Pricing & Payments

All prices on our website are listed in GBP (£) and are inclusive of VAT (where applicable). Prices do not include shipping fees, which are added at checkout.

For international orders, you may be responsible for any additional customs charges, import duties or taxes, which are not covered by Club Portobello.

 

4. Shipping

We ship to the UK and select international destinations. Shipping times may vary based on your location and selected delivery method. We aim to dispatch orders promptly, but delivery dates are not guaranteed and delays may occur due to postal service issues or customs processing.

 

5. Returns & Exchanges

Your satisfaction matters to us. If something’s not quite right, we offer returns and exchanges in line with our Returns & Exchanges Policy (link to your returns policy page).

Key things to note:

  • Returns must be initiated within 14 days of delivery.

  • Items must be unworn, unused, and in original packaging.

  • Return shipping is the responsibility of the customer (unless faulty).

  • Refunds are issued to the original payment method once the item is received and inspected.

Please read our full Returns Policy for details.

 

6. Intellectual Property

All content on this website - including images, designs, text, logos, and branding is the property of Club Portobello or our content partners and is protected under copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, or commercially exploit any part of the website without prior written consent.

 

7. User Conduct

You agree not to use this website:

  • For any unlawful purpose.

  • To solicit others to perform or participate in unlawful acts.

  • To infringe upon or violate our intellectual property rights or the rights of others.

  • To upload or transmit viruses, malware, or any other type of malicious code that will or may affect the functionality or operation of the website or any related services.

  • To interfere with or circumvent the security features of the site.

We reserve the right to restrict or terminate your access if we believe you’ve violated these Terms.

 

8. Third-Party Tools & Services

We may use third-party tools and services to help operate our website and enhance your experience. This can include platforms for website hosting, checkout, customer reviews, wishlists, and other features.

Please note that these tools are managed by external providers and may be subject to their own terms and conditions. We are not responsible for the availability, performance, or any issues arising from the use of these services. By using our site, you understand that your interaction with these tools is at your own risk and may be governed by the policies of the respective providers.

 

9. Eligibility

To use this website and place an order, you must be at least 18 years old or the age of majority in your jurisdiction. By using this site, you confirm that you meet this requirement. If you are under the age of 18, you may only use the site with the involvement of a parent or legal guardian.

 

10. Privacy & Data Use

Your privacy matters to us. Any personal information you provide through this site is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

This includes information collected through site interactions, order processing, marketing analytics, and customer communications. By using this site, you agree to the terms of that policy.

 

11. Limitation of Liability

While we work hard to provide a reliable service, we do not guarantee that the website will be error-free, uninterrupted, or secure at all times.

To the maximum extent permitted by law, Club Portobello is not liable for any loss or damage arising from your use of the website or your inability to access it. This includes indirect or consequential damages, loss of profit, or loss of data.

 

12. Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the site means you accept any changes.

 

14. Contact

For any questions or queries, you can contact us at:
info@clubportobello.com